Reference

What Our Privacy Policy Covers

This page sets out exactly what 17bdb records when you open an account, deposit through bKash, Nagad or Rocket, and move around the lobby. No fine-print games — just the categories of data we hold and the choices you have over them.

Account and wallet dataDeposit recordsCookie controlsAccess limited by local law
17bdb What Our Privacy Policy Covers
ASK US DIRECTLY

Contact Us About Your Data

You do not have to dig through settings to ask a question about your records. Our Bangladesh support team handles privacy requests through the same channels you already use for wallet help, and we log every request so nothing sits unanswered. Have your registered mobile number ready — it is how we confirm we are speaking to the account holder and not someone guessing.

Team online

Live chat from your account

Open the chat panel inside your logged-in wallet view and type your request. It is logged against your account, so you skip the identity questions and we can act on it straight away.

Account help email

Write to our support address with your registered mobile number and a short note on what you want corrected, exported or deleted. We reply to the address on file.

Wallet verification desk

If your question concerns a bKash, Nagad or Rocket deposit record, our verification desk can pull the matching transaction and explain what we hold against it.

HOW WE HANDLE IT

Explore How Your Data Is Held

Security here is a process, not a badge. Sessions run over an encrypted connection, and a fresh login from an unfamiliar device triggers a one-time code to your registered mobile before the wallet opens. Staff access to account records is limited to the support and verification teams, and each lookup is written to a log we review — so a random employee cannot quietly read your deposit history.

Account access control

Your password plus a one-time code sent to your registered mobile protect the wallet. Change the password yourself from account settings if you ever suspect someone else has seen it.

Cookie choices

We use cookies to keep you signed in and to remember your language and payment preference. You can clear or block them in your browser, though the wallet may then ask you to log in again.

Retention and deletion

Gameplay logs are trimmed once they stop being useful for fault-finding. Payment records stay longer because financial rules require it, then they are removed rather than archived indefinitely.

Requesting changes

Ask us to correct a wrong number, export a copy of your records or close the account. We confirm through your registered mobile, then tell you what was changed and when.

Privacy Questions You Send Us

These are the privacy questions our support desk answers most often from Bangladesh. If yours is not here, the chat panel in your account reaches the same team that wrote this page.

Your registration details, the mobile number you verify with, wallet identifiers for bKash, Nagad or Rocket deposits, and gameplay logs such as tables opened and session length. We keep it to run your account and investigate faults.

Only with the payment processors that clear your transfers, the game studios supplying rounds, and authorities responding to a lawful request. We do not sell your data, and we do not hand it to advertisers.

Yes. Ask through the chat panel or by email using your registered number, and we confirm the request against that number before preparing a copy of the account and payment records we hold for you.

Message support with the field that is wrong — a misspelt name or an old mobile number, for example. Once we verify you through the current registered number, the correction is applied and you are told when it went through.

Your wallet closes and gameplay data is removed. Payment records are held for the period financial rules require, then deleted. You can ask us at any point what remains and why it is still on file.

It can. Whether you may hold an account depends on your local law and eligible regions, so we may need location and verification details to confirm that. If access is not permitted where you are, we do not keep a live account open.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.